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My camera is not connecting or has connectivity issues

If  your camera is supported and setup correctly but dslrBooth can't connect to it or loses the connection after a while, there are a variety of reasons this can happen but here are the likely causes:

  • The usb cable is too long.
  • The usb cable is defective.
  • The usb hub you are using is defective or cannot supply enough power.
  • The usb port on the computer or camera is damaged.
  • The power supply to the camera is interrupted.
  • Windows turns off power to USB ports after a period of time. See Disable Power management for USB Device and this article.

Things to try:

  • Try a different, shorter usb cable. Preferably the one that came with the camera.
  • Plug the usb cable directly to the computer and not through a hub.
  • Try a different usb port.
  • Close any other photography software such as Adobe Lightroom or Mac Photos.

Nikon

  • Close Nikon Camera Control
  • If using an older Nikon camera such as the Nikon D40 or earlier, make sure camera setting for USB Mode is PTP.

Canon

  • Use a fully charged battery and not a power supply. Some power supplies are known to cause issues.
  • Close EOS Utility
  • Turn off Wifi mode if available.
  • Set the Mode Dial to Manual (M).
  • Set Live View Shoot. to Enabled.
  • Set Live View shooting AF mode to Quick mode or Live mode (but NOT face detection mode).
  • If using Rebel XT/350D, 20D or EOS 5D, Set the camera to 'PC Connection' mode.

       

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